Returns
RETURN AN ONLINE PURCHASE
To return an online purchase, please email our team at hello@bazaarboutiquenz.com to confirm that you are eligible for a return prior to sending the item back. Once the return has been approved by our team, simply fill in the return form provided with your online order along with the item/s purchased. Please note discounted and sales items cannot be returned.
To be eligible for a return, the item must be returned within 7 days from the date of purchase. If a return request is outside of this time period, a refund or exchange will not be offered unless deemed faulty.
Please send your return to us at the BAZAAR online store:
C/O RETURNS
BAZAAR Boutique
2/91 Bridge Street
Ahuriri Napier 4110
Returns can also be accepted at our physical Ahuriri store.
Prior to returning, please ensure the item/s are unworn and in original condition with designer garment tags attached and all original packaging including boxes, tissue paper, etc. Damaged, worn, laundered or altered garments will not be accepted and will be returned to the customer.
Please note specific items are not able to be returned: beauty products, sunglasses, jewellery, bags, fragrances, and gift cards. Additionally, sale items and promotional discounted items are not eligible for return, exchange or store credit.
Shipping costs to return an item are at the customers expense, unless the item is faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. BAZAAR is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return has been received and approved by our online team, you will receive notification of a refund, store credit or exchange within 2-3 business days. If your return has not been approved, the item/s will be returned back to you.
Return an in-store purchase
This returns policy applies to purchases made in-store only (please note that over the phone purchases are classed as in-store purchases). We will happily exchange any full price garment within 7 days of purchasing. Items must be returned in their original condition with tags attached along with the sale receipt.
Unfortunately we do not offer refunds on change of mind purchases. You will be issued a credit note to the value of the purchase. Additionally, no exchanges, refunds or credit notes will be given on sale items.
Faulty Products
If you believe your item is faulty or defective, please note the following when returning. As part of our returns policy we are required to send any faulty items back to our supplier to be assessed to determine if the fault is due to manufacturing defects, not wear and tear. This process can take a minimum of 10 business days to be resolved, please allow time for this. You will receive updates from our team throughout the process as and when we receive an update from the supplier. Our suppliers will not accept items for assessment if they are unwashed. All clothing and footwear must be returned to us cleaned, bracelets and necklaces must be untangled upon return. While we push for your desired outcome, the final decision is determined by the supplier and what they see as the best fit in these instances. We cannot guarantee your requested outcome.
If the item was purchased online, please email customercare@bazaartheempie.com along with any images of the fault and a detailed description of what the fault appears to be and how the item has been cared for. Our team will then submit a request to the supplier with these details before requesting the item to be shipped for assessment.
Will my return be accepted? Supplier assessments of faulty goods are a requirement to confirm if a product fault is due to manufacturing. Should there be a manufacturer’s fault in the item you have purchased from us, our supplier will accept your return and we can then offer you the most suitable outcome as per our supplier (repair, replacement, or refund).
Please be aware that returns will not be accepted if:
No proof of purchase can be provided
The care instructions have not been followed correctly
The fault has been caused due to lack of care for the item
The warranty period has expired
The fault is due to wear and tear
If you have further questions that are not covered above or require clarification, please contact our team via email at hello@bazaarboutiquenz.com.
